Additional Information
Contract Type: Permanent Contract Term: AYR - All year round Hours per Week: 37.00 Weeks per Year: 52.000 Pay Grade: Business Support | Band C SCP 16The Role
ABOUT THE COLLEGE
Lakes College is a technical vocational Further Education College delivering education and training to full-time and part-time learners and apprentices to degree level. We have a vibrant campus in West Cumbria with state of the art vocational workshops and resources, including the National College for Nuclear Northern Hub.
Our mission and purpose are to:
‘Enable people to recognise and develop their potential’.
We are a people business and our mission applies as equally to our staff team as to our learners and employers’. We are a Good college and have ambition to be Outstanding by together developing our culture, standards and expectations. We encourage innovation, collaboration and reflection to lead to new ideas and methods. We gather, evaluate and use data to drive operational improvement.
ABOUT THE ROLE
We are looking to recruit a proactive and customer-focused IT 1st Line Support Engineer to join our established Digital Services Team.
In this role, you will provide first-line digital support for users, hardware, software and digital learning resources. Working along a team of other 1st Line Engineers, you will assist with the smooth running of the Digital Services department and contribute to the delivery of services to internal and external customers. This a key role in supporting services to enhance teaching, learning and business throughout the College, enabling everyone to maximise their potential.
Successful candidates must possess a minimum of 5 GCSE’s (Including Maths & English) or equivalent and be computer literate at an intermediate level. Recent relevant experience, good customer service skills with experience of working within a customer service role is essential.
Holding a Level 3 qualification in a relevant subject or having a recent ICT qualification is considered advantageous.
If you are passionate about IT and eager to grow your career in a supportive and dynamic environment, we would love to hear from you!
**If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.**
WHAT WE CAN OFFER YOU!
· Generous annual leave – 29 days plus 8 days bank holiday plus 2 discretionary days (rising to 33 days after 5 years’ service)
· Automatic entry into the Local Government pension Scheme.
· A dedicated and friendly team of professionals who are keen to develop and learn.
· Excellent CPD opportunities to grow and development through mentorship and coaching.
· Free onsite parking.
· Subsidised onsite restaurant.
· A cycle scheme tech scheme and discounted gym membership.
· Fantastic facilities to resource our ability to teach our students.
Qualifications
Qualification Title | Grade | |
---|---|---|
Computer Literate at Intermediate Level |
Essential
|
|
5 GCSEs including Maths and English (grade 4-9) or equivalent |
Essential
|
|
Level 3 qualification in a IT related subject |
Desirable
|
Skills
Personal Attributes | |
---|---|
Committed |
Essential
|
Dedicated |
Essential
|
Focused |
Essential
|
Demonstrates ability to work under pressure, prioritise and commit to strict deadlines whilst maintaining the quality of output |
Essential
|
Treats internal customers fairly and in a non-discriminatory manner |
Essential
|
Experience | |
Recent and relevant industry experience in sector |
Essential
|
Customer Service Skills |
Essential
|
Recent Customer Service and/or IT Experience |
Essential
|
Experience of working in an education setting |
Desirable
|
Relevant Skills | |
Act as a team player |
Essential
|
Personal Qualities | |
Work collaboratively and for the good of all |
Essential
|
Related Documents
Safeguarding Information
Lakes College is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.
Lakes College is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Digital Services
Hallwood Road
Workington
Cumbria
Cumbria
CA14 4JN
Andrew Sands
andrews3@lcwc.ac.uk