IT 1st Line Support Engineer

ABOUT THE COLLEGE 

Lakes College is a technical vocational Further Education College delivering education and training to full-time and part-time learners and apprentices to degree level. We have a vibrant campus in West Cumbria with state of the art vocational workshops and resources, including the National College for Nuclear Northern Hub.

Our mission and purpose are to:

 ‘Enable people to recognise and develop their potential’.

We are a people business and our mission applies as equally to our staff team as to our learners and employers’. We are a Good college and have ambition to be Outstanding by together developing our culture, standards and expectations. We encourage innovation, collaboration and reflection to lead to new ideas and methods. We gather, evaluate and use data to drive operational improvement.

ABOUT THE ROLE

We are looking to recruit a proactive and customer-focused IT 1st Line Support Engineer to join our established Digital Services Team.

In this role, you will provide first-line digital support for users, hardware, software and digital learning resources. Working along a team of other 1st Line Engineers, you will assist with the smooth running of the Digital Services department and contribute to the delivery of services to internal and external customers. This a key role in supporting services to enhance teaching, learning and business throughout the College, enabling everyone to maximise their potential.

Successful candidates must possess a minimum of 5 GCSE’s (Including Maths & English) or equivalent and be computer literate at an intermediate level. Recent relevant experience, good customer service skills with experience of working within a customer service role is essential.

Holding a Level 3 qualification in a relevant subject or having a recent ICT qualification is considered advantageous.

If you are passionate about IT and eager to grow your career in a supportive and dynamic environment, we would love to hear from you!

**If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.**

WHAT WE CAN OFFER YOU!

·        Generous annual leave – 29 days plus 8 days bank holiday plus 2 discretionary days (rising to 33 days after 5 years’ service)

·        Automatic entry into the Local Government pension Scheme.

·        A dedicated and friendly team of professionals who are keen to develop and learn.

·        Excellent CPD opportunities to grow and development through mentorship and coaching.

·        Free onsite parking.

·        Subsidised onsite restaurant.

·        A cycle scheme tech scheme and discounted gym membership.

·        Fantastic facilities to resource our ability to teach our students.